Keytrade Pro FAQ
Will the Keytrade Pro run on my computer?
To run the Keytrade Pro you need:
- A PC running Windows (see next question)
- An Internet connection
- Internet Explorer 5.5 or later
- A 1024 x 768 or higher screen resolution
Will the Keytrade Pro work on my version of Windows?
The Keytrade Pro will work on all of the following:
- Windows 2000
- Windows XP
- Windows 2003 Server
The Microsoft .Net ("dot-net") version 1.1 framework must be installed on your computer in order to operate Keytrade Pro.
Will the Keytrade Pro run on international versions of Windows?
The Keytrade Pro will work on many international Windows Operating system versions including:
- French
- German
- Bulgarian
- Arabic
- Italian
- Russian
- Dutch
Will the Keytrade Pro work if it is located behind a firewall?
The Keytrade Pro is designed to operate securely through a firewall.
The Keytrade Pro attempts to automatically detect the correct communications settings from Internet Explorer. If you are having problems and are situated behind a firewall or proxy server, check with your system administrator that the relevant ports are open as follows:
- A HTTP port (port 80 or 8080) must be open. This port is used for program downloads and for web pages in Keytrade Pro.
- Port 1001 must be opened for access to the simulation server: demo.keytradepro.com (IP address 193.178.175.38), live server: live.keytradepro.com (IP address 193.178.175.48). This port is used for encrypted communication with the trading server.
Can I change the layout of Keytrade Pro?
The Keytrade Pro layout can be completely customised enabling you to:
- Add, name, edit or delete Views (with their access tabs) from the View menu
- Add modules to a view from the Trading menu
- Save changes to the workspaces from the File menu. You will also be asked if you want to save any changes when you exit Keytrade Pro
Keytrade Pro also features a docking system that allows you to glue modules to fixed places within a View. Modules can be displayed in a variety of different formats, including tabbed documents and free-floating panels that allow you to place modules outside of the workspace (ideal if you are working with more than one screen).
How do I know if I have the latest version of Keytrade Pro?
You will always have the latest version of Keytrade Pro.
Whenever you start Keytrade Pro, it automatically checks for updates and notifies you when an update is available. You can then choose to update immediately or wait for a more convenient time.
Can Keytrade Pro show my Account Summary?
You will always have access to your latest trading and trade related information:
- Your trading account and status
- All trading positions including up-to-date profits/losses on each position
- Trade activities (in a Trade Log)
- All communications sent from the trading platform, e.g. charts, trade confirmations etc. (in an Activity Log)
- Comprehensive log of booked and executed trades
Are communications between Keytrade Pro and clients secure?
All communications between Keytrade Pro and the client are well encrypted using the Microsoft CrytoAPI and uses the Microsoft Base (or Enhanced) Cryptographic Provider. The encryption algorithms used are the RSA public key exchange algorithm and the RC4 stream encryption algorithm with a session key length of 40 or 128 bits.
Keytrade Pro uses private/public key pairs to authenticate users and these key pairs are randomly generated from Keytrade Pro. The public key is automatically kept at Keytrade Pro for storage and the private key is stored on the client's machine. The private key can be either 512 or 1024 bits long and for all practical purposes, is impossible to break.
With proper local administration of their User ID and Password, clients can be fully confident that they are well protected against misuse of their accounts from the Internet.
How "Live" are the prices in Keytrade Pro?
FX and CFDs products live prices are streamed to the platform directly through our liquidity providers.
Keytrade Pro supports direct Forex trading on major currencies up to USD 20,000,000. Trades are executed on the price displayed (what you see is what you get) directly from our price feed; thus making dealing quicker, more convenient and efficient. Our prices are highly competitive and we maintain a low fixed spread between the bid and ask prices, except in extreme market conditions. This tight spread is further proof of the quality and immediacy of the price data we provide.
Live prices on Stocks/Futures are streamed to the platform from the exchanges via a data vendor. In order to view live prices, clients must sign an agreement with the particular exchange on which the instrument is traded.
Can I use Keytrade Pro live from multiple PCs using the same login (user ID and password)?
Keytrade Pro can be used on several different PCs using the same User ID and password.
For example, to trade on your laptop as well as your desktop simply copy your security key from your original PC (where the key was created) to the other PCs.
- Insert a blank disk into the PC where the original Keytrade Pro is installed.
- Log on to Keytrade Pro.
- Select Tools > Options > Key Management > Backup Key.
- Enter a password when prompted (any code with a minimum of 4 characters) to protect your key. This pin code must be entered correctly before the backup key can be reloaded.
To install your Keytrade Pro account on another PC:
- Download and install Keytrade Pro.
- Log on using your assigned User ID and the Password you selected during registration.
- When you first log onto the live Keytrade Pro, a dialogue will be displayed instructing you to generate a key. Click OK.
- The Key Management dialogue will open, allowing you to set up the security key for your trading system.
- Click Load backup key.
- Enter the location (drive and folder) where the backup copy of your security key is located. To do this, click Browse and select a drive and folder accessible from your PC.
- Enter the password you used to protect your key and click Next.
- A dialogue will be displayed to inform you that the key was successfully copied to this computer. Click OK to acknowledge this dialogue.
